FAQs
PRODUCTS
Taore redefines crystal jewelry with a modern, minimalist approach. Instead of large, colorful beads and flashy details, we craft understated, wearable pieces that combine natural crystals, fine 925 silver, and industrial-grade ceramic — designed for both elegance and spiritual connection.
We created these designs based on our own experiences with the healing power of crystals, and we’ve seen firsthand how they’ve positively impacted our customers as well. We hope our pieces inspire others to explore the benefits of crystal jewelry for themselves.
925 sterling silver strikes the perfect balance of beauty, durability, and comfort. It’s hypoallergenic and made to last, with a smooth, refined finish that enhances the overall design. Beyond its physical qualities, silver is also believed to carry protective and purifying energy in many cultures — making it both stylish and meaningful.
Industrial-grade ceramic offers a modern matte finish, outstanding durability, and all-day comfort. It’s ultra-lightweight, scratch-resistant, and never tarnishes — making it the ideal material to complement silver and crystals while bringing a sleek, technical edge to each bracelet.
The octagon is a challenging shape to craft, which is why it’s not commonly used in jewelry. However, it holds deep meaning for us — it represents harmony, balance, and completeness. With eight equal sides, the octagon symbolizes strength and unity from all directions. For us, it’s more than just a design; it’s a quiet blessing built into every piece.
We use solid premium recycled 925 silver in every piece — never hollow. This gives each bracelet a satisfying weight and presence on the wrist, reflecting the quality and substance of true craftsmanship. It’s a choice we make to ensure both durability and an elevated feel.
Choosing the right bracelet can depend on several factors:
- Occasions: Consider whether you want a piece for daily wear or something special for a particular event.
- Style: Whether you prefer a minimalist look or a statement piece, we offer a range of designs to fit your personal style.
- Healing properties: If you’re drawn to specific crystals for their energetic properties, explore the stones associated with your intentions.
If you would like further information about your suitable styles or crystals, please feel free to reach out to us via email at customer@ateliertaore.com.
We use only the finest materials — premium recycled 925 silver, industrial-grade ceramic, and carefully sourced crystals from their original mining locations. We also ensure our cords are made in Germany for optimal durability and style. The price reflects the quality and craftsmanship that go into every piece.
Yes, we are always working on expanding and refining our collections. We stay closely connected to customer preferences and continually introduce new designs that resonate with your needs and desires.
We also welcome your feedback — whether it’s a request for a new type of crystal or a fresh design. Your input helps us evolve and deliver the best pieces possible.
CRYSTALS
Crystals have been used for centuries for their energetic and symbolic properties. While beliefs vary, many people find them helpful for grounding, focus, protection, and emotional balance. We select only high-quality, natural stones for both their beauty and their intended resonance.
It often comes down to what you feel drawn to. Some choose based on color or texture, while others look for the kind of energy they want to invite — like clarity, calm, or strength. If you’re unsure, we’re happy to guide you based on your lifestyle or personal goals.
From our current collection, here’s a simple guide:
- Black Obsidian – for grounding, protection, and stress relief. Often chosen for shielding against negative energy and promoting emotional strength.
- Yellow Tiger’s Eye – for confidence, willpower, and prosperity. A favorite for those seeking clarity in decision-making and a boost in motivation.
- Rose Quartz – for love, compassion, and emotional healing. A gentle stone for those looking to deepen relationships — both with others and with themselves.
We work with trusted suppliers to source high-quality, natural crystals from its original mining site. Each stone is selected for its appearance and energetic character, ensuring it supports both the aesthetic and spiritual purpose of our designs.
Absolutely. Our bracelets are designed to be part of your daily life. We build them with durable materials that hold up to regular wear while keeping their meaning close.
That said, please remove them during intense physical activity, like sports or workouts. When sleeping, place them on your bedside to keep the energy nearby.
SHIPPING & ORDERING
Shipping is FREE for all orders.
Taxes and customs fees are included in our prices and covered by Taore.
We ship from our atelier or fulfillment partners, depending on your location. With warehouses in the U.S., U.K., and Asia, we aim to get your order to you quickly and safely. Every shipment includes full tracking.
Yes, we ship to many countries worldwide. You can find full details in our Shipping Policy.
If your destination isn't listed, feel free to email us at customer@ateliertaore.com with your location and the item details (name, size, finish, etc.), and we’ll do our best to assist.
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery in real time.
If you need to update your delivery address, please contact us at customer@ateliertaore.com within 30 minutes of placing your order. We’ll do our best to accommodate the change, though we can’t always guarantee it due to our swift processing time.
RETURNS & EXCHANGES
Email us at customer@ateliertaore.com. Once your request is approved, we’ll send you a return slip via email. After we receive your package, we’ll confirm the return or exchange eligibility and process by email.
Please note:
- Only jewelry in perfect condition, unengraved, and in its original, undamaged packaging is eligible.
- Return shipping costs are the customer’s responsibility unless the return is due to our error.
Customers are responsible for covering the shipping costs associated with returning or exchanging an item unless the return is due to an error on our part.
To be eligible, items must be:
- Unused, unworn, and undamaged
- In original packaging with all tags intact
- Accompanied by proof of purchase
- Not resized, customized, or serviced by any party other than Taore
We do offer one-time resizing for free — customers only cover the round-trip courier cost.
You have 14 days from receipt of your order to make a return or exchange.
Customized or personalized jewelry is non-refundable and not eligible for exchange.
Yes, as long as it's within 24 hours of placing the order. After that, your order will be processed, but you can still request a return once received. To cancel or arrange a return, email us at customer@ateliertaore.com with your order number, and we’ll guide you through the next steps.
AFTER-SALES
To keep your bracelet looking its best:
Store it in a dry, clean place when not in use.
- Avoid direct sunlight, extreme temperatures, and prolonged exposure to water or lotions
- Keep it away from harsh chemicals and perfumes
- Gently polish silver and ceramic components with a soft cloth when needed
When not wearing your bracelets, store them in a safe and clean place, away from direct sunlight and extreme temperatures.
If you encounter a problem with your jewelry, contact customer service by email at customer@ateliertaore.com. We will process your request as quickly as possible.
Depending on the type of repair or service needed, processing time ranges from 4 to 8 weeks. Our customer service team will keep you updated throughout the process.
Our clasp system is designed to let you change straps easily and without damage. Whether you're using beads, cords, or chains, you can request new straps anytime — we'll send them at the listed cost.
If your strap is broken or worn out, contact us to request a replacement at their respective costs.
Yes, the crystals inside the clasp can be swapped safely and without damage. Just email customer@ateliertaore.com to request new crystal beads at their respective costs.
If you'd like a crystal not currently in our collection, we can source it specially for you — please allow 4 to 8 weeks for processing.
SUSTAINABILITY
We prioritize recycled and responsibly sourced materials wherever possible. Our signature 925 silver is recycled, and we incorporate recycled elements in our ceramic components where feasible — all while maintaining the quality, weight, and durability our pieces are known for.
Yes. Both our product packaging and shipping boxes are FSC-certified, fully recyclable, and intentionally minimal — designed to reflect our commitment to low-impact, thoughtful design.
Absolutely. We work only with manufacturing partners who follow fair labor practices, ensure safe working conditions, and support environmentally responsible production. From sourcing to final assembly, we hold ourselves to high standards — for people and for the planet.